Chief Operating Officer| Onsite | Direct Hire | New York City, NY
TSS is partnering with a prestigious, high-profile law firm to hire a full-time, onsite Chief Operating Officer for a permanent position in the financial district in NYC, NY.
This newly created role reports directly to the CEO and supports the Managing Director. The Chief Operating Officer will lead a team of 85 staff, directly manage 4, champion operational excellence, and ensure the organization’s operations align with the CEO’s vision and the company's overarching goals
KEY RESPONSIBILITIES
Operational Leadership (Top Priority)
Oversee daily operations across all departments to ensure efficiency and accountability.
Supervise 4 department heads directly, and uphold performance standards, deadlines, and firm protocols for all reporting staff.
Set, monitor, and enforce firm-wide weekly, monthly, and annual goals.
Performance & KPI Management (Top Priority)
Enforce key performance indicator (KPI) compliance using firm software (training provided).
Conduct audits, workflow assessments, and spot checks to measure productivity and process adherence.
Evaluate departmental performance, provide feedback, and implement process improvements.
Process & Systems Oversight
Implement and maintain the firm’s Operations Protocol Book; recommend updates for CEO approval.
Lead AI integration across departments and support staff in adopting new technologies.
Research and recommend productivity-enhancing tech solutions; continuing education may be sponsored.
Talent & Culture Development
Foster a professional, collaborative, and high-performing firm culture.
Develop and manage long-term plans for staffing, systems, facilities, and the firm’s Annual Strategic Calendar.
Directly oversee Human Resources and Office Management functions.
Facilities, Technology & Vendor Management
Manage office facilities, vendor relationships, maintenance, and landlord communications.
Supervise IT and telecom systems to ensure optimal performance and vendor coordination.
Oversee risk management, including insurance, internal controls, and data security.
Regulatory Compliance & Financial Tracking
Maintain corporate filings, licenses, insurance, and tax documents in accordance with regulatory requirements.
Track and manage vendor invoices, outside expert/legal costs, and referral fees from partner firms.
QUALIFICATIONS
10+ years in a senior operations or leadership role; law firm experience preferred.
Bachelor’s degree in Business Administration, Management, Finance, or a related field (required). MBA preferred.
Strong leadership and people management skills
Demonstrated success managing large cross-functional teams and complex projects.
Demonstrated success in enforcing KPIs, conducting performance evaluations, and driving team development.
Decisive and confident, with a bias for action and executive-level decision-making.
High emotional intelligence, low ego, and a strong, solution-oriented mindset.
Excellent written and verbal communication skills.
Analytical and data-driven, with the ability to interpret performance metrics and take strategic action.
Tech-savvy with a solid understanding of operational systems and digital tools
Hands-on, adaptable, and proactive in implementing new systems and approaches.
COMPENSATION & BENEFITS
The salary range is $ 225,000 - $285,000/yr DOE. Health benefits include: Medical, Vision, and Dental, PTO, paid sick leave, paid holidays, 401k with match, commuter benefits, and more!
ABOUT US
TSS (Temporary Staffing & Search) is a boutique employment agency established in 1999, dedicated to connecting exceptional talent with organizations that are making a difference. Originally founded as Temporary Staffing by Suzanne Ltd., TSS has evolved over the years while maintaining its core belief: that every person has value and deserves to be treated with respect. We are still a woman-owned enterprise, and we continue to nurture the strong personal relationships we've built over the past two decades within our extensive network of job seekers and employers.
DETAILS AT A GLANCE
JOB TITLE: Chief Operating Officer
JOB ORDER #: 10412
LOCATION: New York City, NY 10005
SALARY: $225,000-$285,000yr DOE
HOW TO APPLY: Click on the apply button to send your resume to TSS. Please make sure to reference the job order number.
This role is a FULL TIME position sourced through TSS. You would be an independent contractor and paid by the client company but we would represent you up until the offer stage.